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FAQ

Can I use my card abroad?

Yes, you can! The card issued to your account is a multi-currency card.
When you make a purchase in the same currency as your card denomination, the amount you pay is as displayed by the seller.
When you make a purchase in a different currency a currency conversion will take place, similar to when you exchange currency to go on holiday.
When you are buying an item, using your card, the conversion rate can either be provided by the seller (usually called Dynamic Currency Conversion) or by the card issuer using a rate provided by the card scheme (normally Visa or MasterCard) plus a transaction fee (see your account terms and conditions).
Funds have been sent to my account but I have yet to receive it? What should I do?

Please contact the sender or sending bank. They should be able to provide you with the method of transfer and if we still cannot confirm that payment has been received, we recommend you contact the sending bank to initiate a trace.
Where can I see the fees on my account?

The fees should be available within your app. If this is not the case, please contact our customer service team and a copy of the fees will be sent to you.

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Contact us

FAQ

Can I use my card abroad?

Funds have been sent to my account but I have yet to receive it? What should I do?

Where can I see the fees on my account?